At Shopo.com.bd, we follow a Closed Box Delivery Policy to ensure product authenticity, customer privacy, and protection against product tampering or modification.

If you receive a damaged, defective, missing, or incorrect product, Shopo will arrange a replacement or provide an appropriate solution, subject to the following terms:

Return & Replacement Conditions

• If you receive a damaged, defective, incorrect, or missing product, please contact our Customer Support Team within 3 (three) days of receiving your order.
• To process your request, you must provide your Order ID along with clear photos or videos showing the issue.
• After reviewing your complaint, Shopo may approve a replacement, exchange, refund, or payment adjustment, depending on the nature of the issue.
• For electronic products, replacement requests are accepted within 15 (fifteen) days of delivery only for manufacturing defects or non-functional products.
• Once the returned product is received and inspected, if no manufacturing defect or shipping error is found, the product will be returned to you. In such cases, the customer must bear both the return and re-delivery charges.
• Used, opened, swatched, damaged by the customer, liquid, semi-liquid, hygiene-sensitive, or clearance sale products are not eligible for return, exchange, or refund.
• Products cannot be returned or exchanged because of a change of mind, personal preference, dislike of fragrance, texture, color, size, design, or similar reasons.
• Returns or exchanges will not be accepted if the manufacturer's seal or security packaging has been broken, except in cases where the product is proven to be defective or incorrect.
• If you accidentally order the wrong product, Shopo may allow an exchange upon payment of the applicable return and re-shipping charges. Approval depends on product type, condition, and management discretion.
• The original invoice, Shopo packaging, and all original product packaging and accessories (where applicable) must be returned with the product.
• Once a return or exchange request has been approved, the customer must hand over the product to the assigned courier within 3 (three) days.

Lingerie & Hygiene Products

• Please consult our customer support team before purchasing lingerie if you need assistance with sizing.
• Lingerie bottoms (panties), underwear, and other hygiene-sensitive products are strictly non-returnable and non-exchangeable, whether used or unused, due to health and hygiene reasons.

Return Pickup & Processing

• Shopo will arrange product pickup through an authorized courier service where applicable.
• Approved return pickups may require up to 7 working days, depending on your location.
• After the returned product reaches our warehouse and passes inspection, replacement or refund processing may take up to 7 working days.
• If the return is due to Shopo's error (wrong, damaged, or defective product), Shopo will bear the return and replacement delivery costs.
• If the return is due to a customer's mistake or change of mind, the customer is responsible for all applicable return and re-delivery charges.

Contact Us

For any return, replacement, or refund request, please contact our Customer Support Team through our official customer service channels available on Shopo.com.bd as soon as possible after receiving your order.